Frequently Asked Questions

Please read our FAQs before sending us a message.

Do you charge for delivery?

We are pleased to offer complimentary delivery in Lahore, Karachi, Faisalabad, Islamabad, and Rawalpindi on eligible orders (of and above PKR 1,950). APKR 600 charge applies to midnight deliveries (10:00 PM – 11:30 PM).
For deliveries to other cities, charges/specific criteria may apply based on the distance from our nearest base city and are confirmed at the time of order placement.

What payment methods do you accept?

For your convenience, we accept a variety of secure payment options, including Visa and MasterCard, Union Pay, Google Pay, PayPak, Cash on Delivery, Bank Transfers, International Remittance services, and mobile wallets such as Easypaisa and JazzCash.

What are your delivery timelines?

Orders placed before 5:30 PM are generally delivered on the same day. Orders placed after this time are scheduled for next-day delivery. In certain cases, same-day delivery after the cutoff time may be possible, subject to availability and additional charges.
Please note that regular deliveries are not available on Sundays.

Is my payment information secure?

Yes, absolutely. All online payments are processed through secure, bank-authorized payment gateways, and you are redirected to the bank’s encrypted payment page to ensure complete protection of your information.

Will I receive an invoice for my order?

If you have any concerns regarding your order, we kindly request that you contact our support team on WhatsApp at the earliest, and we will be happy to assist you in line with our policies.

What should I do if there is an issue with my order?

If you have any concerns regarding your order, we kindly request that you contact our support team on WhatsApp at the earliest, and we will be happy to assist you in line with our policies.

Can fresh flowers be returned or exchanged?

As fresh flowers are perishable, they are not eligible for return or exchange. However, if there is an issue such as damage or a significant variation from the ordered product, please inform us within 2–3 hours of delivery, along with clear photographs.

What is the return policy for non-perishable items?

For non-perishable items, including gift baskets and accessories, any concerns regarding damage or incorrect items should be reported within 24 hours of delivery, accompanied by supporting images.er as soon as the order is placed.

Do you offer corporate gifting services in Pakistan?

Yes, The Flower Studio offers premium corporate gifting services in Pakistan for companies, offices, brands, and organizations. We provide customized flower arrangements, luxury gift boxes, employee appreciation gifts, client hampers, and event gifting solutions tailored to your business needs.

Can you customize corporate gift boxes with company branding?

Yes, we offer customized corporate gift boxes with branding options including company logos, brand colors, personalized message cards, and premium packaging to create a professional gifting experience.

What are the best corporate gift ideas for clients and employees?

Popular corporate gift ideas include luxury flower arrangements, honey gift boxes, chocolates, premium hampers, desk flowers, festive gift baskets, and personalized gifts for employees, clients, and business partners.

Do you accept bulk corporate flower and gifting orders?

Yes, we handle bulk corporate orders for offices, exhibitions, employee appreciation events, and seasonal gifting occasions across Pakistan.

Do you provide corporate gifts for Eid, New Year, and festive occasions?

Yes, we create luxury corporate gift hampers for Eid, Ramadan, New Year, Independence Day, and other festive occasions with customized packaging and premium presentation.

Can I order flowers online in Pakistan?

Yes, you can easily order flowers online in Pakistan through our website, WhatsApp, or Instagram for birthdays, anniversaries, weddings, corporate gifting, and special occasions.

Can I schedule flower delivery in advance?

Yes, advance flower delivery scheduling is available for birthdays, anniversaries, weddings, corporate events, Valentine’s Day, Mother’s Day, and other important occasions.

Do you offer customized flower arrangements?

Yes, we specialize in customized flower bouquets and luxury floral arrangements based on your preferred flowers, colors, wrapping style, theme, and budget.

Can I send personalized gifts with flowers?

Yes, you can add chocolates, cakes, balloons, candles, honey gift boxes, teddy bears, and personalized message cards with your flower order.

Can I request flower arrangements within my budget?

Yes, our team can recommend beautiful flower arrangements according to your preferred budget while maintaining premium presentation and freshness.

Are your flowers fresh?

Yes, we use fresh flowers daily to ensure every bouquet and arrangement maintains high quality, beauty, and freshness.

What happens if certain flowers are unavailable?

Flowers are seasonal and subject to market availability. If a specific flower is unavailable, we may substitute it with similar fresh flowers of equal or higher value while maintaining the overall design.

What makes The Flower Studio different from other flower shops in Pakistan?

The Flower Studio focuses on premium floral presentation, luxury wrapping styles, fresh flowers, customized designs, modern aesthetics, and professional customer service for every occasion.

Can I order personalized gift hampers?

Yes, our gift hampers can be personalized with selected products, flowers, themes, colors, and custom message cards.

What types of gifts can I order from The Flower Studio?

The Flower Studio offers a wide range of luxury gifts in Pakistan including flower bouquets, honey gift boxes, jewelry, handbags, candles, chocolates, customized hampers, and premium lifestyle gifts for every occasion.

Why are honey gift boxes a popular premium gift option?

Honey gift boxes are considered thoughtful and elegant gifts because they combine wellness, luxury presentation, and premium quality, making them suitable for both personal and corporate occasions.

Do you offer customized honey gift hampers?

Yes, we can customize honey gift hampers with flowers, chocolates, candles, personalized message cards, and premium packaging according to your budget and occasion.

What is TAN by The Flower Studio?

TAN is our lifestyle gifting collection featuring elegant jewelry, handbags, accessories, and luxury gift items designed for modern gifting and special occasions.

What type of jewelry do you offer under TAN?

Our TAN collection includes elegant jewelry pieces suitable for birthdays, anniversaries, weddings, Eid gifting, bridal gifting, and luxury surprises.

Can I combine flowers with jewelry or handbags in one gift box?

Yes, you can create customized luxury gift boxes by combining flowers, jewelry, handbags, chocolates, candles, honey products, and personalized accessories.

Do you offer birthday gift boxes in Pakistan?

Yes, we offer customized birthday gift boxes with flowers, cakes, chocolates, jewelry, handbags, candles, balloons, and luxury accessories.

What are the best anniversary gift ideas for couples?

Popular anniversary gifts include luxury flowers, jewelry, handbags, romantic gift boxes, candles, chocolates, and personalized premium hampers.

Can I choose a specific delivery time?

We try our best to accommodate preferred delivery timings. However, exact delivery times cannot always be guaranteed due to traffic, weather, and route conditions.

Do you deliver anonymously?

Yes, if requested, we can keep the sender’s identity confidential.