PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, By using this website, you signify your acceptance of these terms and conditions of use.

DELIVERY POLICY

Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others.

Flowers are a product of nature; occasionally, floral substitutions are necessary due to temporary, regional availability issues. As a result, not all goods produced are as pictured on www.theflowerstudio.pk, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.

If this is the case with the gift you’ve selected, our experienced florists will ensure that the style and theme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value.

Free delivery is only applicable in Lahore, Karachi and Islamabad/Rawalpindi for orders above Rs 1450. For deliveries in other cities please email us at [email protected] or you can also call/message or WhatsApp us at +923481244475.

The free greeting card offer is only applicable with orders above PKR 1,000.

Orders are served on first come first serve basis. Although our team will always try our best to ensure punctual delivery for our customers, The Flower Studio cannot be held responsible if a delivery arrives late due to any circumstances like bad weather, political disruptions or any other unforeseen circumstances which are outside of The Flower Studio’s control.
Please note that orders placed after 6 pm cannot be guaranteed for same day delivery and will be delivered the next working day. If you need same day delivery after 6 pm, please speak to one of our friendly team members and we will be happy to assist.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. The delivery time slots are meant for our guidelines and we may deliver a little early or later depending on our schedule.

The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information provided by the customer, the order will not be refunded.

During extreme weather conditions we cannot guarantee that your order will be delivered on time. If we do not succeed in delivering your order, the order will be delivered as soon as possible.

Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call us directly at +92 348 1244475.

If for any reason you are not happy with the service rendered or with the flowers delivered please contact us so we can solve it as soon as possible.

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website than we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and The Flower Studio’s rights and obligations to each other.