Frequently Asked Questions

Please read our FAQs before sending us a message.

Do you have any delivery charges?

We offer free delivery in Lahore, Karachi, Islamabad & Rawalpindi for all orders above the value of PK 1950. There is a small fee of PKR 600 payable for midnight time slot (10 pm to 11:30 pm) deliveries.
However, for deliveries to other cities we may charge a fee depending upon the distance from our nearest base city, which is confirmed at the time of order. Please read our Terms and Conditions for more details.

What payment methods do you accept?

We accept payment via debit/credit card (both local & foreign Visa and MasterCards are accepted), cash on delivery, bank transfer, international instant money transfer services like Western Union/Remitly/Wise etc and Easypaisa/JazzCash. For more details please visit the Payment Methods page.

How long will delivery take?

For orders placed before 5:30 pm same day delivery is possible, any orders received after this time will be delivered the next day. In exceptional circumstances same day delivery can be made even after 5:30 pm by paying an extra fee. Please note we do not normally offer delivery service on Sundays.
We are strong believers in the old fashioned phone communication so are always at hand to answer your queries. Give us a call if you have a query and one of our friendly team members will help in the best possible way.

How secure is shopping at the The Flower Studio? Is my data protected?

All our card transactions are processed by Visa or MasterCard Payment Gateway Services powered by Meezan Bank Ltd or Bank Alfalah Ltd that is simple, safe and smart way for processing Visa and MasterCard transactions. You will be redirected to the Mastercard/Bank Alfalah’s or Meezan Bank Ltd’s payment processing page at the time of payment.

Do I receive an invoice for my order?

Yes an invoice is emailed to the sender as soon as the order is placed.