Please read our FAQs before sending us a message.
Do you charge for delivery?
We are pleased to offer complimentary delivery in Lahore, Karachi, Faisalabad, Islamabad, and Rawalpindi on eligible orders (of and above PKR 1,950). APKR 600 charge applies to midnight deliveries (10:00 PM – 11:30 PM).
For deliveries to other cities, charges/specific criteria may apply based on the distance from our nearest base city and are confirmed at the time of order placement.
What payment methods do you accept?
For your convenience, we accept a variety of secure payment options, including Visa and MasterCard, Union Pay, Google Pay, PayPak, Cash on Delivery, Bank Transfers, International Remittance services, and mobile wallets such as Easypaisa and JazzCash.
What are your delivery timelines?
Orders placed before 5:30 PM are generally delivered on the same day. Orders placed after this time are scheduled for next-day delivery. In certain cases, same-day delivery after the cutoff time may be possible, subject to availability and additional charges.
Please note that regular deliveries are not available on Sundays.
Is my payment information secure?
Yes, absolutely. All online payments are processed through secure, bank-authorized payment gateways, and you are redirected to the bank’s encrypted payment page to ensure complete protection of your information.
Will I receive an invoice for my order?
Yes. An order invoice is sent to your provided email address immediately after your order is confirmed. In addition, we also send a confirmation message on provided WhatsApp number (exceptions can be made), which includes a summary of your order for your reference.
What should I do if there is an issue with my order?
If you have any concerns regarding your order, we kindly request that you contact our support team on WhatsApp at the earliest, and we will be happy to assist you in line with our policies.
Can fresh flowers be returned or exchanged?
As fresh flowers are perishable, they are not eligible for return or exchange. However, if there is an issue such as damage or a significant variation from the ordered product, please inform us within 2–3 hours of delivery, along with clear photographs.
What is the policy for non-perishable items?
For non-perishable items, including gift baskets and accessories, any concerns regarding damage or incorrect items should be reported within 24 hours of delivery, accompanied by supporting images.er as soon as the order is placed.
